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Support for Credentialed Assessors

Communication Assistive Technology: Support for Credentialed Assessors

As part of the Disability Support Services EMS Accreditation Framework Communication Assistive Technology Credential, the Ministry of Health Equipment and Modification Accreditation Framework requires assessors to receive supervision for this role.  Supervision provides a mentoring role that aims to help the assessor to learn from advice and discussion of casework to progress their expertise while ensuring good service to the client.

Supervision consists of the EMS Assessor meeting regularly with a supervisor to provide advice and discuss casework (recent assessments undertaken) in a structured way.

A supervisor will be an existing EMS Assessor with no less than two years’ experience.  The supervisor does not need to be more senior or of the same professional discipline, but will have at least equivalent expertise and training.

It is recognised that it is not always easy to have access to a “supervisor”.  Therefore ATANZ (Assistive Technology Alliance of NZ) and the TalkLink Trust (the Ministry of Health contracted Communication Assistive Technology provider) can assist with providing supervision opportunities.

To help with the supervision process we have developed some different approaches which we hope will meet a variety of needs. They are:


  1. Sending an email query to and one of the TalkLink team, best placed to answer the query, will respond.
  2. Attend an AAC SIG in your local area. TalkLink team members travel extensively throughout NZ and would be happy to attend AAC SIGs if at all possible. If you are interested in hosting an AAC SIG in your area please contact We will advertise the SIGs via the ATANZ and TalkLink websites.
  3. Visit the TalkLink Trust Blog for useful Tip of the Month information as well as information on upcoming events.
  4. Join TalkLink on Facebook


To help therapists understand the process to become a credentialed assessor, complete Service Requests for equipment, as well as understand processes around issuing and repairing equipment,  we have put together a guide here. We hope that this will make navigating the various websites and processes easier.





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